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網址:www.bjszw168.com 

地址:武漢市東西湖區金銀潭現代企業城B1棟16樓

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培訓

公司或經銷商在機器交付時,會對機器具體操作人員進行理論和具體操作培訓,培訓內容包括如下內容:

1、培訓大綱

①機器結構和主要部件介紹    ②具體操作指導

③操作注意事項說明          ④日常保養維護

⑤常見故障排除

2、培訓成果檢驗

①理論測試(書麵)                 ②操作測試(現場)

③常用易損件更換方法測試(現場)    ④故障排除測試(現場)

所有受培訓人員需在測試合格後方能操作機器。

安裝調試

機器到達指定站點後,開箱檢查,機器有無損壞,配件是否齊全,裝上隨機配件,啟動電源,檢查機器的工作狀態,一般是聽電機運轉的聲音是否正常,有無雜音,看機器的吸水或吸塵效果

售後服務

1、質保期

Cleanwill產品從購買之日起享受一年質保,質保期內任何由於產品材料和工藝引起的產品缺陷,買方可以要求經銷商免費更換和維修。

質保適用於以下條款:

①質保不包括意外事故損壞、誤用、細小部件、旋鈕和耗材;

②產品應該按照操作說明書正確安裝和操作;

③產品僅作為戶內使用;

④如果產品被轉售或者由非本公司指定專業人員修理之後,則被認為是自動放棄質保;

⑤具體細節根據實際變更,不需預先聲明;

⑥對易發生事故和由此帶來的損壞,廠商不承擔任何責任;

⑦質保不會減少任何法定和合法權益。

保用期內每兩個月上門為客戶所購設備定期保養,檢修,保修。

Cleanwill產品若出現故障,原則上保證48小時內排除,如不能排除可提供備用機給客戶使用,直到設備修複。

2、備品備件和易損件庫存

倉庫備有充足的備品備件和常用易損件,一旦有設備損壞,可及時進行更換。並以最優惠的價格向客戶提供性能優越且技術兼容的備品備件和常用易損件。

3、響應時間

質保期內,設備出現故障,接到客戶通知後2小時內,緊急情況下1小時內,派合格的技術人員到現場進行技術服務,並在最快的時間內幫助客戶排除故障,如果故障暫時未能排除,將提供備用機器給客戶使用直至設備故障解決,確保不對客戶的正常清潔工作造成影響。

4、專門售後服務人員

克力威在全國各地設立辦事處和戰略合作經銷商,為客戶提供專門的售後服務人員,進行一對一技術服務,隨時解決客戶遇到的設備問題。

5、免費技術培訓

①    因技術升級等原因,將為客戶提供進一步的技術培訓服務。

②    因客戶方人員的更迭造成設備的使用問題,將免費為客戶提供技術培訓。

6、質保期內免費零部件更換

質保期內對於非人為原因造成的設備損壞,將為客戶提供免費的零部件供應(易損件除外,易損件包括但不限於:刷盤、針座、吸水膠條、吸水管、放水管、吸扒萬向輪、機身萬向輪、機身大輪、水扒、塵扒、吸水扒、塵袋)。

when achieve the delivery ,We or our agent will provide the training for you ,

the training as below:


1、training program


①introduction  for the product structure and  main part.


②detailed operation guidance


③explaining for the attention matters during operation


④daily maintenance


⑤normal trouble removal


2、training achievement checkout


①paper testing for the theory


②operational testing


③normal consumable  part replacement testing


④trouble removal testing


trainee is not allowed to operate the machine until pass the testing.


installation and trial run


Pls do the inspection  to check whether there is damage ,spare part missing  problem,also pls turn on the machine to check whether the machine is running well,no any abnormal noise,and check the water and dust collecting ability.


after-sale service


1、guarantee


we guarantee the qualtity for one year for all our products,in this period ,you can ask us or the agent to provide the free replacement or free maintenance if any quality problem which caused by the material and technical process be appeared.


guarantee rules:


①damage by accident ,wrong operation and consumable is excluded.


②You must read the instruction manual before operation.


③don’t  use the product in wild


④for domestic market,if the product is not sold by Kingsun or its agent,there would be no guarantee


⑤details could be changed only bu KingSun,no need to state advanced.


⑥to any unrelated accident and its damage ,KingSun assumes no responsibility


⑦there is no legal rights decreased by the guarantee


to domestic market,in the guarantee period,agent or Kingsun will provide maintenance or free check every two months.


for domestic market,in principle ,we will finish the maintenance or fixing in 48 hours if there is problem with the products.Or KingSun need to send the equipment back to factory and provide spared machine to customer.after recovery ,KingSun will send the machine back to customer and get the spared one back.


2、spare part stock and consumable stock


we have enough spare parts and consumable,we can provide the parts to customer timely if there is damage .Also the good quality parts always with cheapest prices.


3、response time


for domestic markets,in the guarantee period,if there is abnormal shutdown problem,Kingsun and the agents will appoint engineer to go for the trouble removal.If we can not achieve it timely,


KingSun need to send the equipment back to factory and provide spared machine to customer.after recovery ,KingSun will send the machine back to customer and get the spared one back.


4、professional after-sale service person


CLEANWILL has agent and partner in every city of China,ensure there is professional after sale service person to provide the service as one to one,solve the problem timely for any ones that customer faced.


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